StarletPort LLC, located at 7000 Atrium Way, Mount Laurel NJ 08054, United States (“we,” “us,” or “our”), is committed to providing fast, reliable, and secure shipping for all orders placed on www.starletport.com (the “Website”). This Shipping Policy outlines our shipping methods, delivery timelines, fees, and related terms. By placing an order, you agree to the terms below.
1. Our Shipping Network
StarletPort LLC partners with trusted distribution centers and national carriers across the United States to ensure timely delivery. Our network allows us to provide efficient shipping for both standard and bulk orders.
2. Shipping Methods
2.1 Standard Orders
Shipping Carriers: Orders are shipped via trusted carriers such as USPS, UPS, or FedEx, depending on destination and package size.
Processing Time: Orders placed before 2:00 PM (local time) are typically processed within 1–2 business days, subject to product availability and payment verification.
Delivery Timeline:
Standard Shipping: 3–5 business days
Economy Shipping (if selected): 5–7 business days
You will receive tracking information once your order has shipped.
2.2 Bulk or Oversized Orders
Bulk or oversized items may ship via:
Small parcel carriers
Less-Than-Truckload (LTL) freight
Full-Truckload (FTL) freight
Delivery timelines vary depending on product type, destination, and shipping method. Estimated delivery times will be provided during order confirmation.
3. Shipping Fees
3.1 Standard Orders
Flat Rate Shipping: $12.95 per order
Free Shipping: Orders over $150 qualify for free standard shipping
Oversized Items: May incur additional fees based on weight and dimensions
Shipping costs are calculated and displayed at checkout.
3.2 Bulk Orders
Bulk shipping fees depend on size, weight, and delivery location. Shipping charges will be calculated at checkout or provided by a StarletPort representative.
Promotional free or discounted shipping may be offered at our discretion.
4. Order Processing
Orders are processed Monday through Friday, excluding holidays.
Orders placed after the daily cutoff time will be processed the next business day.
You will receive a confirmation email with tracking details once shipped.
StarletPort LLC is not responsible for delays caused by shipping carriers, weather conditions, or other events beyond our control, but we will work diligently to resolve any issues.
5. Shipping Restrictions
We currently ship within the United States only.
Certain products may have shipping restrictions due to size, weight, or regulatory requirements. Any restrictions will be noted on the product page or at checkout.
6. Lost or Damaged Shipments
Lost Shipments: If your order is lost in transit, please contact us within 30 days of the expected delivery date. We will coordinate with the carrier to locate the shipment or issue a replacement/refund where appropriate.
Damaged Shipments: If your order arrives damaged, notify us within 7 days of delivery at support@starletport.com or +1 786 535 3504. Please include photos of the damage to help expedite the resolution process.
7. Changes to This Shipping Policy
We may update this Shipping Policy to reflect operational or legal changes. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Website constitutes acceptance of the updated policy.
8. Contact Us
For questions about shipping or your order, please contact:
StarletPort LLC 7901 4th St N STE 26545 Saint Petersburg Fl 33702-4305
warehouse: 7000 Atrium Way, Mount Laurel NJ 08054, United States
