StarletPort LLC, warehouse at “7000 Atrium Way, Mount Laurel NJ 08054, United States” (“we,” “us,” or “our”), is committed to ensuring customer satisfaction across all product categories. This Return & Refund Policy outlines the conditions under which you may return products purchased on www.starletport.com (the “Website”) and request a refund. By placing an order, you agree to these terms.
1. Return Eligibility
1.1 Standard Items
General Return Policy: Returns are accepted within 30 days of delivery for standard items, provided they are unused, unopened, and in original packaging.
Exceptions: Perishable items, grocery, and consumables are not eligible for returns due to hygiene and safety reasons.
1.2 Defective or Incorrect Items
If an item is defective, damaged, or incorrect upon delivery, you may request a return or replacement within 7 days of receipt.
Please provide photos of the issue to help us process your request quickly.
1.3 Bulk or Special Orders
Bulk or special orders require prior approval from a StarletPort representative.
Returns for transit damage on bulk orders are not accepted; customers must file claims with the shipping carrier.
2. Return Process
2.1 Standard Items
To initiate a return:
Contact support@starletport.com or call +1 (786) 535-3504 within 30 days of delivery (or 7 days for defective items).
Provide your order number, the product(s) to return, and the reason for return.
You will receive a Return Merchandise Authorization (RMA) and instructions for returning the product.
Pack the product securely in its original packaging and include the RMA number.
2.2 Bulk or Special Orders
Contact a StarletPort representative to request approval.
Only approved returns will be accepted, with detailed return instructions provided.
2.3 Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case we cover reasonable shipping.
Returns must be received in their original condition to qualify for a refund.
3. Refunds
Processing Time: Refunds are processed within 10 business days after we receive and inspect the returned product.
Refund Method: Refunds are issued to the original payment method (credit/debit card, PayPal, or bank transfer).
Refund Amount: Includes the product purchase price, excluding original shipping fees, unless the return is due to defective or incorrect items.
Non-Refundable Items: Perishable items, grocery, consumables, bulk orders damaged in transit, and items purchased for resale on third-party marketplaces are not eligible for refunds.
4. Order Cancellations
Orders may be canceled before shipping by contacting support@starletport.com or calling +1 (786) 535-3504.
If an order has already shipped, it must follow the return process outlined above.
Cancellations after processing but before shipping may incur a processing fee, which will be communicated at the time of cancellation.
5. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in practices or services. Updates will be posted on this page with a revised “Effective Date.” Your continued use of the Website after updates constitutes acceptance of the revised policy.
6. Contact Us
For questions about this policy or to initiate a return, contact us at:
StarletPort LLC
Office: 7901 4th St N, STE 26545, Saint Petersburg Fl 33702-4305 Warehouse: 7000 Atrium Way, Mount Laurel NJ 08054, United StatesEmail:support@starletport.com Phone: +1 (786) 535-3504
